Unlocking AI's potential to serve humanity

Artificial Intelligence (AI) has emerged as one of the most transformative technologies of our era, offering unprecedented opportunities to address global challenges and improve quality of life. From healthcare and education to disaster response and sustainable resource management, AI is reshaping how societies tackle complex problems and create pathways toward human and planetary well-being. AI-driven tools – from robotics and geospatial intelligence to smart communication networks – are enabling innovations that enhance human capabilities and promote sustainable development worldwide.

At the same time, the rapid adoption of AI brings significant ethical, governance and equity considerations. Responsible deployment requires coordination among governments, industry, academia and civil society, ensuring that AI serves humanity broadly rather than a select few.

A report produced by UNU-CPR for the International Telecommunication Union (ITU), Unlocking AI’s Potential to Serve Humanity: Robotics, Geospatial AI and Communications Networks, consolidates insights, including research, case studies and policy discussions, that have emerged from ITU's AI for Good Global Summit over the past decade. The report highlights applications of AI in areas such as healthcare, rehabilitation, disaster response, agriculture, education and planetary sustainability, and distills the policy implications of deploying AI responsibly at global scale.

This flagship report identifies technical, ethical and governance trends in AI and presents actionable pathways for leveraging AI to serve both people and planet. It is designed to inform Member States, industry leaders, multilateral agencies and civil society organizations, providing a roadmap for ethical and inclusive AI deployment that maximizes social and environmental benefits.