The United Nations University – Operating Unit on Policy-driven Electronic Governance (UNU-EGOV) is hosting Webinar #4 on the development of the ICEGOV 2025 paper “Inclusion by Design or by Assumption? What Mobile Banking Reveals About Digital Policy”, which was nominated for Best Research Paper.
Khadijah D Mohammed, who works at the intersection of human-computer interaction, digital inclusion, and governance, is this session’s head speaker. She served as a panellist at the 6th Legislative Summit on Health in Abuja and as Communications Co-Chair for AfriCHI 2025.
In this session, Luís Soares Barbosa, Deputy Director of UNU-EGOV, will also be participating. The webinar will be moderated by Naci Karkin, Senior Research Analyst at UNU-EGOV, and will open with remarks from Delfina Soares, Director of UNU-EGOV.
Seminar Overview
This seminar reflects on the development of the ICEGOV 2025 paper “Inclusion by Design or by Assumption? What Mobile Banking Reveals About Digital Policy”, one of the ICEGOV 2025 Best Research Paper nominees. Drawing on fieldwork with mobile banking users in Nigeria with low functional literacy, the seminar explores how interaction challenges reveal the relationship between interface design, digital policy, and user experience. The presentation will discuss how these questions shaped the research process, how the paper’s framing developed over time, and how empirical user evidence was brought into conversation with digital policy frameworks such as the Digital Literacy Global Framework. The session also reflects on what it took to position that work at the intersection of human-computer interaction and digital governance.
Agenda
Speaker Bio
Khadijah D Mohammed works at the intersection of human–computer interaction, digital inclusion, and governance. Her paper on Nigeria’s digital policy and mobile banking was nominated for Best Paper at ICEGOV 2025. She served as a panellist at the 6th Legislative Summit on Health in Abuja and as Communications Co-Chair for AfriCHI 2025. She completed her PhD in Human-Computer Interaction for Development at Aston University as a Commonwealth Scholar funded by the UK Foreign, Commonwealth and Development Office. She recently founded ORIA, a research and advisory practice that supports organisations in addressing the gap between how services and programmes are designed and how they work in practice.
Registration
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Event Link
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