The project sought to establish a comprehensive Public Service Quality Index spanning the entirety of the Georgian government. This index comprises a structured framework and specific criteria designed to evaluate efficiency and effectiveness, focusing on end-user satisfaction and internal productivity. Its overarching goal is to enhance governance throughout the public sector by implementing a unified assessment model and framework.
Activities
Elaborate Public Service Quality Index Concept and Methodology, in collaboration with local counterpart, the beneficiary organisation, the Public Service Development Agency, in the Ministry of Justice.
Develop an International Good Practice Report plus a Policy Report recommending a Public Service Index framework for the Government of Georgia.
Outputs
D1. An international good practice report.
D2. Policy Report recommending a Public Service Index framework for the Government of Georgia.
