Health Online Service Provision Index (HOSPI) Network

Enhancing global health service delivery through UNU-EGOV's HOSPI methodology, evaluating hospital portals to increase attractiveness, efficiency, and patient responsiveness.

Date Published
9 Jan 2023
Expected Start Date
09 Jan 2023
Expected End Date
08 Jan 2025
Project Type
Project Status

One effective way to improve health service provision is to have and regularly assess an online portal. A well-functioning portal can make a hospital more attractive, efficient and effective regarding patients’ needs. UNU-EGOV has designed, maintains and applies the Health Online Service Provision Index (HOSPI) methodology to assess hospital portals. HOSPI comprises 164 indicators relating to four criteria: Content, Services, Community Interaction and Technology Features.


  • Contact and disseminate HOSPI in interested stakeholders internationally.

  • Support partners in applying HOSPI methodology in their national context.

  • Support partners in producing HOSPI reports and elaborating the results.

  • Develop HOSPI based on national reports input.

  • Produce scientific publications based on the national HOSPI reports data.


D1. National HOSPI assessment reports.
D2. Information meetings and individual workshops with HOSPI national partners.
D3. Research papers based on assessment results.

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