Digital Goverment Assessment Programme

Enhance Saudi Arabia's government digital services by reviewing and optimizing their online systems in alignment with Vision2030 goals, focusing on usability and user experience improvements.

Date Published
21 Oct 2021
Expected Start Date
25 Oct 2021
Expected End Date
31 Oct 2023
Project Type
Research and Capacity Development
Project Status

The primary objective of this project is to conduct a comprehensive review of existing literature pertinent to the digital transformation initiatives in the Kingdom of Saudi Arabia (KSA), particularly focusing on the objectives outlined by the Vision2030 program and the efforts of the Digital Government Authority (DGA). By synthesizing research findings, the project aims to provide actionable insights to enhance the online presence of crucial government entities and elevate the usability and user-friendliness of digital service offerings. 


  • Review and update the online service delivery assessment framework (circa 150 criteria) for a more streamlined and usability-focused framework.

  • Review the online presence of 20 entities, including their Arabic and English language portals, websites, apps, content, data, and transactional services, in accordance with the updated assessment framework. 

  • Provide draft roadmaps for each of the 20 entities and run 20 full-day workshops to improve the online presence of the participating entities in the short and medium term. State-of-the-art analysis of key KSA, international and selected country policy documents, and academic literature.

  • Assess the KSA Yesser strategies, action plans, governance, and inter-government cooperation models and mark policy recommendations for short and medium-term improvements. Recommend and develop capacity development workshops related to key topics and trends related to the digital transformation of the public sector.


D1. Updated the online service delivery assessment framework.
D2. Regular monthly and quarterly assessments of the online presence of 20 key Saudi ministries. 
D3. Twenty individual assessment reports and action plans plus 1 overarching report and action plan.
D4. One information meeting plus 20 individual workshops for each of the Saudi ministries were assessed. 
D5. Two research and policy reports on Saudi performance, global good practices, and medium- to long-term policy recommendations.
D6. Up to 6 one-day workshops on specific topics related to the digital transformation of the public sector. 
D7. Up to 6 international study trips of 3-5 days duration on current and future trends and practices with respect to the digital transformation of the public sector and society at large. 
D8. Three full-time digital transformation experts embedded into the Digital Government Authority for ongoing advice.


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