News

User Needs First International Conference | Digital Governance in Amsterdam

UNU joined 600+ delegates at the User Needs First Conference in Amsterdam, 9-11 April, to explore citizen-centric digital government solutions.

The inaugural User Needs First International Conference brought together over 600 participants from 80 countries in Amsterdam, Netherlands, from 9 to 11 April. Organisers aimed to place real user needs at the heart of digital governance design, guiding discussions on service delivery, personalisation and life-event support.

Pre-Conference at The Hague
On 9 April, delegates convened at the Dutch Ministry of Interior & Kingdom Relations in The Hague. Sessions focused on digital transformation strategies, service design frameworks, life-event mapping and personalisation approaches in public services.

Keynote
On 10 April,  Morten Meyerhoff, Principal Research Specialist at UNU-EGOV, delivered the conference keynote, “From standards to service: Designing digital government for real user needs”, drawing on findings from a recent usability study. 

Podcast Recording
Also on 10 April, Morten recorded a special podcast session conversation around digital transformation and usability.

With a strong lineup of speakers and rich opportunities for networking and collaboration, the User Needs First International Conference advanced the conversation on building digital governance services that truly serve citizens. 

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