A Korean e-Government System Failure of an Unprecedented Scale in Nov. 2023: Outturn, Impact, and Lessons

The seminar discusses the impact and lessons of a major e-government system failure in Korea that caused public chaos and government response.

- Europe/Lisbon
Campus de Couros, Rua de Vila Flor 166, Guimarães, Portugal

Korea is considered to have developed one of the most sophisticated e-government systems in the world. A large number of people receives public services at home or at work via various kinds of e-government systems including the single window e-service portal called “Government 24”. Even the public servants who provide in-person services at the community centres could not provide any service with the help of e-government systems. Such systems stopped working in Korea in November 17, 2023. It took almost a week to be back to normal. The consequence was a chaos. Public anger, outspoken criticism, apologies of government officials including the Prime Minister, avowal of urgent corrective measures and a serious of investigations followed. In this seminar, the outturn of the unprecedented system failure event is put on the table for discussions on possible impact and lessons to be sought.

Co-financed by:

Funds EGOV

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