Abstract
The goal of Digital Transformation of the Public Sector is the achievement of a better quality of life for citizens, via a more responsive and transparent administration and governance. By now it is clear that technological innovation, both in terms of computer architectures and software systems, is a crucial component of it, yet not sufficient. Indeed, a cultural, organizational and legal shift in how public organizations operate and relate to the citizens is also required. Nevertheless, computer scientists can play a key role in such a transformation and, given its impact on Society, it is essential to achieve a broader level of awareness of it and involvement in it of those scientific and professional figures. To this end, a technical map specifically designed for computer scientists, but properly placed in the context of the cultural, organizational and legal changes mentioned above, would be highly beneficial. To date, such a map is missing, to the best of our knowledge. The main contribution of this Tutorial is to provide it, together with a guided tour describing which key technological aspects enable and drive such a transformation. More specifically, based on a careful analysis of the available scholarly literature, that does not seem to include any Computer Science textbook material, a model of such a transformation is proposed, together with carefully selected examples incarnating it to show its validity: the cities of Barcelona and Chicago. Finally, a look at the future of this area is also provided.
Biography
Paolo Ciancarini is Professor of Computer Science at the University of Bologna, where he lectures on Software Engineering, Distributed Systems, and Digital Transformation, and serves in the PhD School in Computer Science. He is also Director of the University Second Cycle Degree in Digital Innovation Policies and Governance.
His research interests include: Digital transformation and agile development, Software engineering and AI for entertainment computing, Semantic web technologies. He has been involved as a site leader in several projects funded by the European Commission and by the Italian Government. He is the author of over 300 scientific papers, and edited 15 scientific books. Paolo is married, has two children, and a passionate chess player and book collector.
