The objective of this project is to study the relevant and available literature and to provide research findings that will help the Ministry of Communications and Information Technology (MCIT) to improve the online presence of key government entities and, not least, the usability and user-friendliness of digital service offers.
Activities
Review and update Yesser’s Assessment Criteria (circa 300 criteria) for a more streamlined and usability-focused framework.
Review the online presence of 10 entities, including their Arabic and English language websites and eServices, in accordance with the updated Yesser Assessment Framework.
Provide draft roadmaps for each of the 10 entities and run 10 full-day workshops to improve the online presence of the 10 entities in the short and medium term. State-of-the-art analysis of key KSA, international and selected country policy documents, and academic literature.
Assess the KSA Yesser strategies, action plans, governance, and inter-government cooperation models and mark policy recommendations for short and medium-term improvements. Recommend and develop capacity development workshops related to key topics and trends related to the digital transformation of the public sector.
Deliverables
D1. Updated the Yesser assessment framework.
D2. Assessment of the online presence of ten key Saudi ministries: ten individual assessment reports and action plans plus one overarching report and action plan.
D3. Ten individual workshops for each of the Saudi ministries assessed.
D4. Three research and policy reports on Saudi performance, global good practices, and medium- to long-term policy recommendations.
D5. Three workshops on specific topics related to the digital transformation of the public sector in three international study trips (recommended countries, agendas, etc).
