The United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV) has done a report in collaboration with the International Social Security Association (ISSA), examining the growing use of Artificial Intelligence (AI) in social security. "Artificial Intelligence in Social Security Organizations" underscores the transformative potential of AI in enhancing the efficiency and effectiveness of social security institutions. This report was coauthored by Moinul Zaber (UNU-EGOV), Oxana Casu (UNU-EGOV) and Ernesto Brodersohn (ISSA).
Integrating AI into Core Operations
The report highlights significant strides made by social security institutions in integrating AI into their operations. AI has demonstrated its capacity to enhance service delivery, automate tasks, and significantly improve administrative efficiency as part of a broader data-driven strategy. By leveraging diverse data, AI enables organizations to create new business processes and provide value-added services, ensuring better support and reach to individuals in need.
The Importance of Data Quality
As AI thrives on data, the report emphasizes the crucial need for high-quality information to train AI systems effectively. Ensuring data availability and quality is essential for the successful integration of AI into service and operational frameworks.
Challenges and Supervision in AI Implementation
AI implementation is not without challenges. The report stresses that AI should be adopted as part of a broader portfolio of technologies, with institutions supervising AI solutions to align them with organizational objectives. Continuous oversight is necessary to ensure accurate results, mitigate risks, and address issues related to data transparency and explainability. Examples such as Natural Language Processing-based chatbots illustrate how AI can overcome the limitations of traditional software solutions, providing value-added alternatives.
Preparing for Future Advancements
The authors of the report advocate for social security institutions to stay updated on AI solutions and experiment with their use to prepare for future advancements. As AI evolves, prioritizing capacity building and adopting guidelines to navigate challenges will be essential. A seamless transition toward a data-centric digital landscape will position institutions to fully leverage AI solutions tailored to their specific needs.
Presentation at ISSA Forum
The findings of the report will be presented and discussed during the 18th ISSA Forum for Technical Commissions, set to take place in Geneva, Switzerland, from June 24 to 26, 2024. This forum will provide a platform for in-depth discussions on the transformative potential of AI in social security and the path forward for institutions aiming to harness these technologies effectively.
UNU-EGOV's involvement in this comprehensive report highlights its commitment to advancing the digital transformation of social security organizations, ensuring they can harness AI's potential while safeguarding against potential risks.
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