New Rules of Engagement for Interaction between Public Sector and Civil Society

  • DATE / TIME:
    2012•10•17    11:00 - 12:30

    This 40th e-Macao Seminar will feature Matt Poelmans, Director, CitizenVision Senior Advisor, PBLQ, Netherlands.

    ICT-supported public sector reform is shifting from Web 1.0 to Web 2.0, from hierarchies to networks, from technology to organization, and from electronic government to collaborative governance. The latter aims at citizen participation using mobile technologies, open data, cloud computing, social media and other virtual infrastructures, moving towards demand orientation and considering citizens as active co-producers of public value.

    This seminar will present Citizenvision 2.0 (a citizen engagement model) eCitizen Charter (eCC; an awareness tool and quality standard for e-government) and eCC-Workbook (guidelines for implementing the charter). Written from a citizen perspective, the charter consists of 10 quality requirements for digital contacts in the fields of information exchange, service delivery and policy participation. As a quality standard for government performance, the charter is used for measuring citizen satisfaction in Europe. The charter was the Winner of the 2007 European e-Democracy Award (Global e-Democracy Forum, Paris, October 2007) and a finalist of the 2007 European e-Government Awards (Ministerial e-Government Conference, Lisbon, September 2007), and it received the EU Good Practice Label in 2007. To date, the Charter has been translated into 23 languages, and it has been recommended by UN, OECD, Council of Europe and the UK Cabinet Office.

    About  the speaker

    Matt Poelmans is Director of CitizenVision and Senior Advisor at PBLQ in the Netherlands. He also holds positions as Vice Chairman of the Dutch Web Accessibility Foundation, Board Member of the Dutch Petitions Foundation and Citizen’s Representative in the Schiphol Airport Committee. Previously, he was in charge of several eGovernment programmes initiated by the Dutch Ministry of the Interior: Citizenlink, eCitizen, eGoverment Knowledge Centre, and Public Counter 2000; held various research and management positions in the Social-Economic Council; and has been active in politics on the local, provincial and national levels.

    For more information, see the event announcement on the UNU-IIST website.

  • Multi-function Room, 6th floor
    Centro Comercial Cheng Feng No. 336,
    Alameda Dr. Carlos d’Assumpção