Helpdesk Support Specialist – Part Time

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  • POSITION:
    Consultant (CTC)
    REFERENCE NO.:
    2019/UNU/HQ/C3/CTC/16
    LOCATION:
    Tokyo, Japan
    Timezone:
    UTC +9
    CLOSING DATE:
    Open until position is filled

    Organisational Unit: UNU Centre, Tokyo, Japan – Campus Computing Centre (C3)

    About the United Nations University

    For the past four decades, UNU has been a go-to think tank for impartial research on the pressing global problems of human survival, conflict prevention, development, and welfare. With more than 400 researchers in 13 countries, UNU’s work spans the full breadth of the 17 SDGs, generating policy-relevant knowledge to effect positive global change. UNU maintains more than 200 collaborations with UN agencies and leading universities and research institutions across the globe.

    United Nations University – Campus Computing Centre (C3)

    The Campus Computing Centre (C3) serves as the technology arm of the United Nations University, providing, responsive, user-focused and cost-effective information and communications technology (ICT) solutions that assist UNU and its institutes in successfully achieving their respective missions. In fulfilling this responsibility, C3 is committed to guiding the University’s strategic technology direction and overseeing the coordination and support of ICT infrastructure, resources, and services in alignment with the University’s mission and goals.

    Job Description

    C3 invites candidates to apply for the position of Helpdesk Support Specialist. This is a part-time employment contract. The UNU is committed to gender equality. This is a specific role and females are currently underrepresented in this field. Female candidates are therefore strongly encouraged to apply.

    Initial training and shadowing will be provided to successful candidates. The role will ultimately be autonomous, with the potential Helpdesk Support Specialist being expected to logically prioritize and address issues under their responsibility.

    Responsibilities include

    1. Diagnose, debug and resolve end-user technical problems via helpdesk ticket system, email, phone or in person
    2. Ensure problems and issues are systematically tracked, escalated accordingly and followed up on in a timely manner
    3. Collaborate with colleagues while working on short-term and long-term ICT projects
    4. Assist in the provisioning of IP telephone services, computer and email accounts
    5. Identify and escalate incidents requiring urgent attention
    6. Other ICT Support tasks designated by supervisor

    Requirement and Qualifications

    1. Bachelor’s Degree
    2. 2+ years of experience in helpdesk support (or equivalent face-to-face, client support)
    3. Spoken and written fluency of the English language
    4. Experience with Windows Operating System desktop support and multi-function printers
    5. Understanding and basic experience with networking and IP phones
    6. Familiarity and experience with Mac/OSX environment
    7. Experience with computer hardware and software installation, configuration, and administration
    8. Proven inter-personal skills, ability to work in the multi-cultural environment with sensitivity and respect for diversity

    Familiarity and experience with some or all the following applications is not required but is desirable

    1. Windows Image Deployment & Administration
    2. Microsoft Exchange
    3. Microsoft Active Directory
    4. VMWare
    5. Symantec Endpoint Protection
    6. IP Networking
    7. Office 365 and associated services
    8. Basic Japanese conversation skills

    Remuneration

    Remuneration based on experience

    This is a locally recruited position and no relocation allowance applies. The successful candidate will be employed under a local contract and will not hold international civil servant status nor be a “staff member” as defined in the United Nations Staff Rules and Regulations. UNU does not sponsor a working visa for this position. 

    Starting date

    As soon as possible

  • Interested applicants should submit their applications by email (to C3_recruit@unu.edu), and must include the following:

    • a cover letter setting out how the qualifications and experience match the requirements of the position;
    • a curriculum vitae and a completed and signed UNU Personal History (P.11) form downloadable from UNU website. Please avoid using similar forms provided by other United Nations organizations;
    • full contact information of three (3) referees
    • an indication of the reference number of the vacancy announcement (2019/UNU/HQ/C3/CTC/16)

     

  • By Email: C3_recruit@unu.edu